Help and support for housing

Policy topic: Housing

In short

Crisis and emergency accommodation is offered by the states and territories to people who are:

  • homeless
  • at risk of homelessness
  • without a home after an emergency.

Help is available if you are:

  • escaping family violence
  • homeless, or at risk of homelessness
  • experiencing another housing-related emergency.

Crisis support

Support is available if you or someone close to you is experiencing:

  • emotional or mental distress
  • domestic, family and sexual violence
  • financial insecurity.

Get support by:

Find housing and other support near you

Ask Izzy

The Ask Izzy website acts as a directory to help you find support in a location near you.

In addition to housing, it can help you find support such as free meals, clothing, showers, emergency funds and counselling.

Visit the Ask Izzy website

Services Australia

The Services Australia website has information to help you if you move house, live with others or are experiencing homelessness.

It also explains how changes to your accommodation can affect your payment.

Visit the Services Australia website to view housing information

Urgent accommodation

If you need accommodation urgently, contact the service in your state or territory.

All 1800 telephone numbers are free to call.

Australian Capital Territory

Visit the OneLink website

Call the OneLink hotline on 1800 176 468

New South Wales

Visit the NSW Government website

Call the Link2Home Homelessness hotline on 1800 152 152

Northern Territory

Visit the ShelterMe website

Call NT Shelter on 08 8985 4389

Queensland

Visit the Queensland Government website

Call the Homeless Hotline on 1800 474 753

South Australia

Visit the Homeless Connect SA website

Call the Homeless Connect hotline on 1800 003 308

Tasmania

Visit the Housing Connect website

Call the Housing Connect hotline on 1800 800 588

Victoria

Visit the HousingVic website

Call statewide crisis and emergency accommodation services on either:

Western Australia

Visit the Entrypoint Perth website

Call the Entrypoint Perth hotline on 1800 124 684

Social, public and community housing

There are different rules for accessing long term social, public or community housing in each state and territory.

See social and affordable housing

National Housing and Homelessness Plan

The government consulted across Australia to inform the delivery of its housing and homelessness programs, and the development of a National Housing and Homelessness Plan.

Public consultations on the National Plan took place from in late 2023 and included:

  • face-to-face community forums
  • stakeholder roundtables and
  • online webinars.

Visit the Department of Social Services’ Engage website to learn more about the consultation

Back to top