Franchising sector

Policy topic: Business and industry

In short

Treasury provides policy advice to government to make sure Australia’s regulatory framework supports the franchising sector.

Franchising code of conduct

The Franchising Code of Conduct sets rules for how franchisors and franchisees work together.

Legislation

The Code is a regulation authorised under the Competition and Consumer Act 2010 (Act).

All franchisors and franchisees must follow the Code.

Visit the Federal Register of Legislation website to view the:

Recent reforms

Dr Michael Schaper independently reviewed the Code in 2023.

Dr Schaper made 23 recommendations. The Minister for Small Business released the government’s response in May 2024. The government agreed or agreed in principle with all recommendations.

The Code was remade in line with the government’s response.

The new Code came into effect on 1 April 2025.

See:

Franchising Disclosure Register

Treasury hosts and administers the Franchise Disclosure Register.

The register:

  • increases franchisor transparency and access to disclosure information
  • helps franchise buyers make an informed decision before entering a franchise agreement.

Visit the Franchise Disclosure Register website

Franchise support

There is dedicated support for the franchise sector.

Australian Small Business and Family Enterprise Ombudsman

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is part of Treasury’s portfolio.

The ASBFEO:

  • helps small businesses and family enterprises in dispute with other businesses or Commonwealth Government agencies
  • advocates for small businesses and family enterprise interests concerning relevant legislation, policies and practices
  • provides support to the franchising sector when disputes arise, including by helping with compulsory mediation provisions in the Franchising Code of Conduct.

Visit the:

Australian Competition and Consumer Commission

The Australian Competition and Consumer Commission (ACCC) is the independent regulator of the Franchising Code.

You can report business practices and behaviours that concern you to the ACCC.

Visit the ACCC website to read about their role in regulating the Code

Business.gov.au

Business.gov.au is a government website for the Australian business community.

Visit business.gov.au to understand legal and tax obligations for franchise businesses

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